Miscellaneous writings
Blogs
Seventeen posts — full text and images, hosted here.
I Call Myself Iris
The Misadventures of Marco and Iris, his Well-intentioned but Unpredictable AI Assistant.
Time-lapse of Product Showcase
Taken from my GoPro Camera
Art is Work
A Biking Vacation
Karate Kata Apps for the iPhone and iPad
Salvation Army Bell Ringing
Dunkin Donuts Coffee for the Troops
Speaking at UMass Lowell
Moose Spam
Fanatical Customer Support
The 1000 Dollar Pizza
Brick Pizza Oven
Mount Monadnock Climb
Technical Support Done Right
Kaizen for Product Development
The Three Laws of Customer Support
A Qualitative Viewpoint
